- Field: UX Design | Interactive Design | System Thinking
- Date: 2017.5-8 | 12 weeks
- Role: UX Designer
- Tag: EA UX Design Internship | CTO Tech Fair Award Winner
- Brief: This is an internal univeral search tool for EA employees (around 1w).
I also wrote an article "Interning as a Non-Game Designer in a Game Company" on Medium.
During the 12-week internship, I sat closely with my design team, which works as an internal design agency serving the Information Technology department - employee experience. And I mainly worked with an engineering team, who had already explored this project for several weeks before I joined EA. Following is my project plan:
- *However, the actual process is not linear like it was planned.
After I got multiple platforms' site data, I summerized the following content types and display types. I also made a content inventory.
General Info Entry- EA World
Work Doc Purpose - Confluence(developer.ea.com)
Others - (service desk, workday, EA knowledge, …)
Content display types
My team-space result
The following is part of the content inventory. It's a top-keyword-list from each platform.
After I got basic understanding of the whole internal system, I then interviewed 5 expert employees, gathering knowledge from Information Architecture, Internal Communication, Content Management to Employee Experience, etc.
- *SME: Subject Matter Expert
I used InVision to make the final prototype but due to the confidentiality clause, I can't show it. I'll try to introduce the main features here.
- *General-User View: Search Result Page; SME View: Dashboard
After several discussion with engineers, they directly prototyped the dashboard(SME side) and I kept iterating on the search result page(General-User side). How to naturally engage people to contribute for better content is the key to the whole system.
- *Due to a confidentiality clause, I’m not able to show the detail interface
- Never take users for granted but don’t overgeneralize them either.
- Never hesitate to go back to the problem framing stage and ask the right questions.
- Never allow ourselves to neglect the beauty of selling.
My Design Manager's post on LinkedIn
Learn more onMy Medium Post